General Questions
Hosting Related Questions
- I already have web hosting... can I still use Free Blog Factory?
- I accidentally ordered with the wrong domain or want to change my domain name... what do I do?
- How much does a domain through Free Blog Factory cost?
- How much does hosting through Free Blog Factory cost?
- I want more than one blog... what do I do?
- How do I change Name servers at Godaddy.com?
- How do I set up an email account?
- How do I cancel my hosting account?
WordPress Questions
- How do I access my blog?
- How do I recover a lost WordPress password?
- Thumbnails on my homepage aren't displaying, why?
- How do I change my Theme?
- How do I install a new plugin?
- How do I change my blog's headline?
- How Do I post a new "Blog post"/Article?
- How do I configure the "Dynamic Content Gallery" plugin (home page slider)?
- What is the difference between a Page and blog Post?
- My blog is a blank white page or I'm getting an error message and can't access it... what do I do?
- How do I add/change my social networks on my blog?
- How do I set up Ads on my blog?
- What e-commerce tools does Free Blog Factory recommend?
Affiliate Questions
- How do I become an affiliate?
- How much do I get paid for referring customers to Free Blog Factory?
- I made a sale before September 2010 and don't see it reported in my affiliate center.
- I don't see all of my commissions under the "Commissions" tab.. help!
- What is the "Family" tab?
- I am a high volume affiliate and would like a custom solution.
- What is my affiliate link?
- What is a 2 tier affiliate program?
General Questions
My order didn't go through... help!
If you are trying to order a new blog, make sure you used your real name in the registration process. To update the name on your account, visit the Account Page.
If you are trying to order another product using your stored billing information, you can update your billing profile at any time by visiting the Payments Page.
How do I recover a lost password?
If you lost your password to FreeBlogFactory.com, visit the Password Help Page and enter the email address you used to register.
If you do not see an email with a password reset, please check your "Spam" Folder. And if you still need help feel free to contact support@freeblogfactory.com.
Why are the training videos so expensive?
When you click on some of the Premium Videos on the Video Training Page, you are prompted to pay $197 for the "Blog Freedom Blueprint" (previously the "Blog Starter Kit").
The Blog Starter Kit includes ALL premium videos in the Video Training, plus a blogging workbook that makes it dead simple for you to get on the fast track to blogging success!
To learn more about the Blog Starter Kit, visit the Blog Starter Kit Page at any time.
For free video training, you can also access our Free Training Videos on the Video Training Page, as well as the WordPress User Manual videos by logging into your blog.
How do I contact Free Blog Factory?
We have Live Chat which can be reached by clicking the "LIVE HELP" green tab on the side of this page.
To contact us, email info@freeblogfactory.com - or, for support, support@freeblogfactory.com
Where do I access the Free Blog Factory training videos?
To access the Free Blog Factory training videos, visit the Video Training Page.
Hosting Related Questions
I already have web hosting... can I still use Free Blog Factory?
Absolutely! For technically advanced users, you can get a FREE Lite Version of our blogging themes and plugin packs by choosing the "Self Install" Package on the Blog Setup Page. Or, go for the "Free PLUS Hosting" Package and our preferred hosting provider, HostGator, will transfer your existing websites over for you - saving you money, and making it dead simple!
Visit the Blog Setup Page to get started now.
I accidentally ordered with the wrong domain or want to change my domain name... what do I do?
- If you accidentally entered the wrong domain, no problem! Just send us an email to support@freeblogfactory.com explainging the situation and what the domian you want it changed to.
How much does a domain through Free Blog Factory cost?
Domains purchased through FreeBlogFactory.com (processed by HostGator) cost $9.50 per year. Domains can only be purchased through our site when ordering the "Free PLUS Hosting" package, and additional domains can be purchased at any time by contacting HostGator support at http://HostGator.com or 1.866.96.GATOR
How much does hosting through Free Blog Factory cost?
Hosting purchased through FreeBlogFactory.com (provided by HostGator) is FREE for 30 days, then just $9.95 per month. This includes unlimited support, email, and unlimited bandwidth.
I want more than one blog... what do I do?
You can sign up for as many blogs as you would like. Add more blogs by going to: Blog Setup Page.
How do I change Nameservers at Godaddy.com?
- Login to your Godaddy account by going to http://GoDaddy.com
- On the left hand side menu choose "Domain Manager".
- A list of domains will appear on the right side.
- Select the domain(s) whose Nameservers you want to change (tick the check boxes on the left side of each domain).
- Click the Nameservers button on the top menu.
- A page will appear prompting to enter you Nameservers.
- Enter the nameservers provided by HostGator and click Ok.
NOTICE: When you change DNS, it can take anywhere from 5 minutes up to 48 hours to notice the updated DNS settings depending on your ISP and where you're located.
How do I set up an email account?
We can set up your email accounts for your, just send us a support ticket requesting the email address you would like set up with the password you desire. You can view your mail by going to (yourdomain.com/webmail)
How do I cancel my hosting account?
To cancel your hosting account, contact Free Blog Factory Support at support@freeblogfactory.com.
WordPress Questions
How do I access my blog?
To log in to your blog, visit the domain you ordered your blog for, and add /wp-admin on the end.
For example, if your domain was http://www.example.com, you'd log in at http://www.example.com/wp-admin
If you are experiencing any problems whatsoever, contact support by emailing support@freeblogfactory.com
How do I recover a lost WordPress password?
To recover your blog password, first visit your admin login page (instructions above).
Underneath the login area, click on the blue "Lost your password?" link.
Enter "admin" as your username, and your password will be emailed to the email address you signed up with!
If you are experiencing any problems whatsoever, contact support by emailing support@freeblogfactory.com
Thumbnails on my homepage aren't displaying, why?
To display thumbnails on your post, you must set the post's "Featured Image". You can do this by clicking on the "Insert Photo" icon above your post editor and either uploading a new photo or choosing one from the media library. Once you've selected the image you want to use, click on "use as featured image" and it will automatically display as your post thumbnail!
You may also want instructions on How to Configure the Dynamic Content Gallery Plugin (the fancy slider-thingy on the home page).
How do I change my Theme?
First, log in to your WordPress back office (yourdomain.com/wp-admin).
Under Appearances on the left, click on "Themes". On the right hand side you will see previews of all the themes you have installed. Simply select any theme and hit "Activate", and your theme will be changed.
How do I install a new plugin?
First, log in to your WordPress back office (yourdomain.com/wp-admin).
Under Plugins on the left, click on "Add New". Here you will be able to search the name of any plugin to install, or if you have already downloaded it click "Upload" to upload the plugin right into your blog! After you have installed a plugin, make sure to click the "Activate" link to turn it on.
How do I change my blog's headline?
First, log in to your WordPress back office (yourdomain.com/wp-admin).
Under Settings on the left, click on "General". On the right hand side you will see two boxes for your blog's Title and Tagline. The title will appear on the homepage in a large font, while the tagline will appear somewhat smaller beneath it.
How Do I post a new "Blog post"/Article?
To post a new Blog post on your blog, simply follow the steps below:
- Go to your Wordpress Back Office (yourdomain.com/wp-admin)
- Under "Posts" on the left, click "Add New"
- Write a "Title" first, then content in the content area.
- Select a category and tags on the right hand side.
- Hit the "Publish" button on the right hand side.
How do I configure the "Dynamic Content Gallery" plugin (home page slider)?
First, log in to your WordPress back office (yourdomain.com/wp-admin).
After you log in, click on "Dynamic Content Gallery" under "Settings" on the left.
On the right side, the Dynamic Content Gallery control panel will appear. First, click on the "Image Management" tab (second tab along the top).
Here you can choose to automatically have the gallery use the first image in the post (choose "Auto" to have the plugin automatically select images), or you can manually select the image for each post (choose "Full URL" to manually select gallery images).
Click "Save Changes" after you have chosen your Image Management setting.
Next, click on the "Gallery Method" tab along the top. This is where you will choose what posts appear in the slider.
You can choose to have the gallery pull images from multiple categories or specific posts (advanced), or (the easiest method) is by choosing the "One Category" option and then underneath "One Category" settings you can select "All" to have all posts (up to 15) display in the slider, or choose a specific category! Any posts assigned to the category chosen here will appear in the slider.
For more help with the Dynamic Content Gallery, contact support@freeblogfactory.com or visit http://www.studiograsshopper.ch/dynamic-content-gallery/configuration-guide/
What is the difference between a Page and blog Post?
When you look at both of them in the back office, they look almost the same. However, there is difference between them.
Pages are mostly static pages (such as "About Me" or "Contact Me"), that you always want to display on your blog and rarely change. When you will add a new page in most themes, it will appear in the navigation bar below your header.
Posts are dynamic pieces of content that you publish more regularly, such as a daily or weekly update. The general rule is to set up pages once, and post as often as you can!
My blog is a blank white page or I'm getting an error message and can't access it... what do I do?
Don't worry, your blog's not dead! The "White Screen of Death" happens when you install or activate an incompatible Plugin or Theme, or otherwise break the code in your blog. Fear not! Simply email support@freeblogfactory.com and we'll fix it for you! Warning: in order to fix this, we may have to disable all themes and plugins, which you will then have to re-activate.
How do I add/change my social networks on my blog?
First, log in to your WordPress back office (yourdomain.com/wp-admin).
Under the "Appearance" section on the left, click on "Widgets".
Along the right side of your screen are a list of currently activated widgets and the different sidebars they are placed in. Open the "Dynamic Content Gallery" Widget, and you can input your social networks there.
For a longer explanation, watch this free video: Ultimate Follow Me Configuration
NOTICE: Not all themes support Widgets.
How do I set up Ads on my blog?
First, log in to your WordPress back office (yourdomain.com/wp-admin).
After you log in, click on "Ads" on the left hand side of your screen.
In the "Ads" Control Panel, you can tweak settings, such as the maximum number of ads to be shown at once (the default is 6), and how they should be displayed.
Refer to the links below for the on-screen instructions on setting the individual Ads:
After choosing your settings, go to Widgets on the Wordpress Admin Panel.
Look for the wp125 widget on the left, and simply drag it to the widget area wher you wish the Ads to appear!
What e-commerce tools does Free Blog Factory recommend?
For our reccomended resources, visit the Resources Page.
Affiliate Questions
How do I become an affiliate?
To become an affiliate, simply visit the Affiliate Page and log in or create a new account!
How much do I get paid for referring customers to Free Blog Factory?
As a Free Blog Factory affiliate, you generally earn $50-$65 for each referral.
You earn a cash bonus ($15-$30, according to the number of sales you make any month) for each signup, as well as a 30% recurring commission for 12 months (or an extra $20 bonus if they pay the year in advance), and 25% on any upsells purchased by your referrals.
Additionally, you earn 20% overrides on commissions generated by affiliates you refer with our 2 tier affiliate program! What is a 2 Tier Affiliate Program?
I made a sale before September 2010 and don't see it reported in my affiliate center.
When we launched our new website in September 2010, we switched from using a 3rd-Party Affiliate Program to our own custom in-house affiliate software. This ensures the best tracking possible for you, and it's how we're able to supply you with all the awesome affiliate resources that we do. We still have the records of all sales and referrals made prior to the switch, so if you have any questions whatsoever, simply contact us at affiliates@freeblogfactory.com
I don't see all of my commissions under the "Commissions" tab.. help!
The orange number only demonstrates the commissions due on your NEXT pay day- it doesn't include all commissions made, or your most recent sales. You can browse your commission history at any time by clicking in the date boxes under "First-Tier Commissions" or "Second-Tier Commissions" and changing the dates to reflect the commissions you'd like to review.
If you have any questions whatsoever, simply contact us at affiliates@freeblogfactory.com
What is the "Family" tab?
The family tab is where you can view affiliates who have signed up under your affiliate link - they're your big happy affiliate family!
Please note: affiliates only appear in your Family tab after they have agreed to the privacy policy under the "Profile" tab. If you recently recruited an affiliate and don't see them there, they probably have to log in and update their profile!
If you have any questions whatsoever, simply contact us at affiliates@freeblogfactory.com
I am a high volume affiliate and would like a custom solution.
Sure thing! We can hold private webinars with you, and we have even more custom solutions available for affiliates who have demonstrated they can make a large number of sales!
Let's talk about it: contact us at affiliates@freeblogfactory.com
What is an affiliate link?
An affiliate link is a custom link that tracks to you, so that you can share Free Blog Factory with your network and we'll know who sent the visitors! When a visitor clicks on your affiliate link and makes a qualifying purchase through our site, you get paid!
What is a 2 tier affiliate program?
A 2-tier affiliate program is an affiliate program where you get paid not only for sales you refer yourself, but also for sales generated by affiliates you refer!
This means that you can make money either by referring sales yourself, or by introducing new affiliates to our system... or both! No matter what affiliate link of yours a new user clicks on, when he or she signs up to be an affiliate, you override all of his or her commissions for LIFE!
That means if you simply refer 5 affiliates, who each make $1000 per month, you make $1000 per month just for making the connection! How sweet is that?
Have any questions? Contact us at affiliates@freeblogfactory.com
